Report Abuse & Takedown Requests

1. What this covers

Any website or server on our platform. That includes serversrus.net, any *.serversrus.net subdomain, and customer domains that point to our servers. If you are not sure whether we host a site, send the report anyway and we will tell you.

2. How to report

Email [email protected] with the subject “Abuse report” and include:

• the full URL(s), or the server IP address and port;
• what kind of abuse it is (phishing, malware, spam, scam, illegal content, harassment, copyright, other);
• evidence: screenshots, the date and time you saw it, and for spam the full message headers;
• how we can reach you if we have questions.

You can also message us on WhatsApp at (868) 478-1217 for anything urgent, then send the details by email so there is a written record.

3. What we do with a report

• We review every report and check it against the site or server concerned.
• Phishing, malware, and anything that puts people at immediate risk: we aim to take the content offline within 24 hours of verifying it, without waiting for the customer.
• Other breaches of our Terms of Service: we contact the customer, who must respond within 48 hours, and we suspend the site or server if they do not fix it.
• We may tell the customer that a report was made and what it said. If you want your name or contact details withheld from the customer, say so in your report and we will not pass them on unless the law requires it.
• We let you know once the report is resolved.

4. Copyright and trademark complaints

If you believe content on a site we host infringes your copyright or trademark, send a notice to [email protected] with the subject “Copyright notice” containing:

• a description of the work or mark you say is being infringed;
• the exact URL(s) of the infringing material;
• your name, postal address, telephone number and email address;
• a statement that you believe in good faith that the use is not authorised by the owner, its agent or the law;
• a statement that the information in your notice is accurate and that you are the owner, or are authorised to act for the owner;
• your physical or electronic signature.

We will forward a complete notice to the customer and may disable access to the material while the matter is resolved. A customer who believes the material was removed by mistake, or that they have the right to use it, can reply with an explanation and evidence; we may then restore it unless the complainant shows us that they have started legal proceedings. We may close accounts that repeatedly infringe.

Please do not send false or exaggerated notices. A notice that misrepresents the facts can expose the sender to legal liability.

5. Child sexual abuse material

If you find child sexual abuse material on any site we host, report it to us immediately and to the Trinidad and Tobago Police Service. We remove such material as soon as we are aware of it, preserve the evidence, and report it to the authorities. Do not download or forward the material yourself.

6. Law enforcement and legal requests

Law enforcement and other authorities can contact us at [email protected]. We disclose customer information only in response to a valid court order or other legal process, except in an emergency involving a risk of death or serious injury. How we handle personal data is set out in our Privacy Policy.

7. Security vulnerabilities

If you have found a security weakness in the ServersRus platform itself, please report it privately to [email protected] with the subject “Security report”, and give us a reasonable chance to fix it before disclosing it publicly. Do not access other customers' data, disrupt the service, or test against systems you do not own.

8. Contact

• Registered name: ServersRus Hosting (trading as ServersRus)
• Business #: B2026052000033 · Business ID: 6541585
• Address: Chaguanas, Trinidad and Tobago
• Email: [email protected]
• Phone / WhatsApp: (868) 478-1217